Coronavirus update & advice for guests
Please understand that we are receiving a large number of telephone calls and e-mails at the moment, so we ask you to be patient and we will respond to all enquiries as soon as we are able to.
The coronavirus situation has had a huge impact on travel and holiday plans, and we regret to say that all our resorts have now been closed for the remainder of the 2019/20 winter season as a precaution to help restrict the spread of coronavirus in Europe.
The sudden closure of resorts in this manner is something that is unprecedented in the entire 40-year history of Ski Miquel’s operation, and we are of course very saddened by this outcome.
We would like to thank you for your support and co-operation at this difficult time, and we hope to be able to take you away on holiday again in the future. In this respect, please rest assured that we will be working hard to ensure our prices for next winter are released as soon as possible, so that you will then be able to look forward to your next ski trip.
If you are in resort
For those of you who are currently still out in resort, please rest assured that the safety and wellbeing of our guests and staff is our highest priority. We will ensure that we get you home to the UK as soon as practically possible, and we will continue to provide further updates via your Resort Manager.
As your holiday was curtailed following departure due to circumstances beyond our control, refunds will not be made for any unused portion of your package holiday. However, we will of course support you in any claim you wish to submit to your insurance company.
If your holiday was due in the coming weeks
Due to the circumstances, we have had to cancel all future holidays for this season.
In accordance with advice received from our industry bodies, it is recommended that you contact your insurance company and make a claim for travel disruption as a result of enforced closure of our chalet-hotels and resorts.
We will of course assist wherever possible by supporting you with any documentation (e.g. copy invoices) or any other evidence you may require in order for you to pursue your claim successfully, and we will also be able to issue a refund for any extras (i.e. lift passes and/or equipment rental). Please contact us to request a refund for your extras and provide us with your booking reference and bank account details to enable us to process the refund for you.
A refund for the main holiday cost will be provided in the event that your insurance company does not honour your claim. Should you require Ski Miquel to provide a refund for the main holiday cost, please provide us with written confirmation of the rejection of your claim from your insurance company.
Alternatively, if you would like to have first choice of the availability for the next winter season, Ski Miquel will offer you a 5% discount on any holiday that is available, and we would simply be able to carry your funds over as a credit towards your next holiday.
If you decided not to travel of your own accord
Ski Miquel policy has been to follow advice from the Foreign & Commonwealth Office (FCO) and local regional government for each ski resort, thus continuing to run our holidays unless instructed not to do so by either the UK government or local regional authorities.
If you decided not to travel of your own accord and the FCO advice did not advise against travel at that time, we are not able to offer any refund for your holiday and our usual cancellation terms will apply. Equally, if we have made the decision to cancel holidays to a given destination and you had chosen to cancel of your own accord prior to us taking that action, we will not offer a refund retrospectively.
We will of course be pleased to assist by providing any documentation you may need to support your claim to your insurance company.