COVID UPDATE

Many thanks for your patience and co-operation over the last few months – These certainly are unprecedented times for all of us, but we are pleased to confirm that all our guests and staff were successfully repatriated following the sudden closure of our resorts in March.

 

If your holiday was cancelled prior to travel

 

For those of you who were unable to travel with us this season due to the abrupt closure of our resorts, we understand you have received a mixed response from your insurance companies, so if you have not been able to claim for the cost of your holiday successfully through your insurers then we will be able to accept a request for a credit or a refund.

 

Please remember we are a small family-run business and our own tour operator liability insurance does not cover any financial liability on our part to refund holiday costs, so we would encourage you to allow us to carry your holiday costs over to next winter, and we will then be able to offer you a 5% discount on your booking for next season.

 

Should you require Ski Miquel to provide a credit or a refund for the main holiday cost, please contact us with confirmation of the rejection of your insurance claim and we will provide you with a link to enable you to complete our online credit/refund request form.

 

Please note that if you pursue a refund through your credit card company and a chargeback is made to Ski Miquel, we may need to charge an administration fee for dealing with this, so we would urge you to contact us directly with your refund request.

 

If your holiday was cancelled whilst you were in resort

 

As your holiday was curtailed following departure and due to circumstances which were entirely beyond our control, we will not be able to provide any refund for the main holiday cost, as by that point we had incurred all of our own costs.  However, we will be able to issue a refund for any unused lift passes and/or equipment rental, and we will support you in any claim you may wish to submit to your insurers by providing any documentation (e.g. copy invoices) or any other evidence you may require.

 

If you decided not to travel of your own accord

 

If you decided not to travel of your own accord and the Foreign & Commonwealth Office (FCO) advice did not advise against travel at that time, we are unable to offer any refund for the main holiday cost and our usual cancellation terms will apply.  Equally, if we made the decision to cancel our holidays to a certain destination and you had chosen to cancel of your own accord prior to us taking that action, we will not be able to offer a refund retrospectively.  However, we will be able to issue a refund for any unused lift passes and/or equipment rental, and we will support you in any claim you may wish to submit to your insurers by providing any documentation (e.g. copy invoices) or any other evidence you may require.

 

Winter 2020/21

 

We would like to thank you for your continued support and co-operation, and we hope that you will join us on another ski holiday next winter, when we will be celebrating our 40th year in business!

We are already working on our programme for next season and are now accepting holiday bookings, so you can look forward to your next ski trip.

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